Software Center Troubleshooting

1.    Purpose

The purpose of this document is to outline the troubleshooting steps taken to remedy some problems that might occur with Software Center.

2.    Assumptions

This document makes the following assumptions;

  • The computer has been restarted
  • The computer has been diagnosed to rule out any hardware/ software problems that may impact normal day-to-day functionality of the computer.
  • Pending reboots caused by recent updates or software installation have been dealt with.

3.    Common Issues

Software Center (SC) may show you messages when you have a problem. This page lists some of the most common errors.

3.1  SC Cache Size

Your computer‘s cache is the local copy of media that you’ve installed. You need your cache to access your files while installing new programs.

At SPC we have one cache size which is applied to the entire college. This size has been determined based on the average System Drive size (C: ).

  • Average System Drive Size 160 GB = Cache size: 20 GB

Issue

Some software may cause the cache to exceed its limit, thus preventing the files from being downloaded.

Resolution

Using System Administrator, you can use these two resolutions:

  1. Increase the Cache Size (temporary).
    1. Open Configuration Manager Properties from Control Panel.
    2. Select the Cache
    3. Adjust the amount of disk space to use as desired.

Resolution 1. Is a temporary fix because SPC uses SC Client Policy to set the Cache size to 20 GB. However you are able to temporarily set an increased size to install the required software.

  1. Delete the Cache files.
    1. Open Configuration Manager Properties from Control Panel.
    2. Select the Cache
    3. Select the Delete Files
    4. Select the Delete persisted cache content, if desired.
    5. Click the Yes

 

 

3.2  SC Available Software list appears to be outdated

You may notice that your computer does not have some of the software that a colleague/ staff/ student does. There are two reasons why your software may appear outdated:

 

  1. A software title is missing from your Available Software and Installed Software lists.

Cause:

  • Access may be restricted to that particular software title.
  • SPC IT has recently published the new or updated software title.

Resolution

  • If access is restricted to software, we’ll write up instructions on how to get it. These instructions are available from our KB articles on helpdesk.yoursite.qld.edu.au .
  • If SPC IT recently published a new title, it should be available to your computer within the 24 hours – assuming the computer is plugged into physical network. If the computer is connected to WiFi at the college you may need to force a SC refresh. Please see step 3.3 for further assistance.

 

  1. The version of the software title is inconsistent with the version of a software title listed in SC on a colleague/ staff/ student’s computer.

Cause

  • SC does not constantly ask for new software titles. Instead, it updates approximately every 24 hours.

Resolution

  • SC should update the software listings within 24 hours – assuming the computer is plugged into the physical network. If the computer is connected to WiFi at the college you may need to force a SC refresh. Please see step 3.3 for further assistance.

3.3  Force a Software Center (SC) refresh

There are several reasons why you may want to force a SC refresh:

  • SC does not have software that was just made available and you need it quickly.
  • SC has not updated in the past 24 hours.
  • The computer is connected to the WiFi and needs an update while the connection is available during college hours.

Here’s how to force SC to refresh itself. Your SC will refresh in the background for the next 5-30 minutes (depending on the speed of your computer and your network connection).

  1. Open Configuration Manager, from Control Panel.
  2. Click the Actions tab, in the Configuration Manager Properties window.
  3. Select the Machine Policy Retrieval & Evaluation Cycle, from the Actions list.
  4. Click the Run Now button, in the bottom right of the window. Then click OK.
  5. Select the Application Deployment Evaluation Cycle, from the Actions list.
  6. Click the Run Now button, in the bottom right of the window. Then click OK.

Feel free to initiate all of the action on this list. However, the more actions being initiated the slower the computer will be for the next several minutes as the actions are executed. Typically, only the Machine Policy Retrieval & Evaluation Cycle and the Application Deployment Evaluation Cycle are required to get SC updated.

Click the OK button when all desired actions have been initiated.

 

3.4  There is a problem showing the current status

Cause

The local service required by SC are not available. This is typically because the computer has just been rebooted. The local services are set to start up Automatic (Delayed). This means that the service starts a short while after the system has finished starting up.

Resolution

Patience. SC should populate within 15 minutes of booting up. If this error persists, a reinstall of SC may be the quickest resolution.

3.5  Other Issues

In order to figure out the cause, click on the down arrow next to more info, as shown.